Frequently Asked Questions



JASMAI MEDIA SOLUTIONS is is a Web & Graphic Design, Printing and Branding company based in Mbauda Arusha. Strict quality policies and a highly qualified team, has allowed us to provide quality services to a wide range of clients, from the small business units to big organizations within the country. This is made possible by a group of dedicated dynamic and experienced production team and customer relations professionals assembled at Jasmai

How do I get in touch with you?

Easy! Just drop us an email at or place your call +255 762 097 234

What is your corporate office address?

Located at:








How To Place An Order

You can get an order started by completing our online quote form, stopping by our shop, or sending us your information via email. Once we go over the details we will complete an order form confirmation that you can review and keep for your records. Pricing details and the order due date will be specified on the form.

The quickest way to get an order placed is to send your graphics and item sizes at the same time. If we need to produce art before you place the order, it will take longer for us to process your request.

Standard Turnaround

Our normal turnaround time on printing is 3 to 4 business from the time you place an order and supply your art or concept. If you have a short deadline please specify at the time you place your order so we can make sure to have your items complete on schedule. When you set a due date we will have your order complete at any time before we close on that day. Promotional items may take an additional week or more to be completed depending on the source.

Picking Up Orders

We will give you a call or email to let you know as soon as your order is complete and ready for pickup. You can stop by our shop to get your items anytime we are open: Monday – Friday 9:00am – 8:00pm.

Domestic Transportation 

We can transport orders anywhere in the Tanzania. Please specify the address when you place your order. Rush shipping options are usually available for additional fees.

Screen Printing Minimum Order Requirements

For screen printing we have a minimum order quantity of at least 12 items printed exactly the same way. There are price break discounts at 24, 48, 96, 200 and 300 or more items printed the same way. Vinyl, heat applied transfers and embroidery are not subject to the 12 item minimum order quantity.


Designing is something best done professionals. We at Jasmai offer professional and cost effective in-house custom design service from our team of Experienced Professional Graphic Designers if you do not have print ready artwork. We would be more than happy to create a design for you from scratch that meets all your criteria and demands at a very affordable price.

However, we still accept ready designed Artworks or copy of an existing design in a print ready format for printing only. For further information on our design services please contact us here and we will be at your service all day everyday.


Preferred Art Files

Our favorite file formats are, in this order: .ai, .eps., .pdf, .psd, .tiff, .png, .jpg, .gif.

Ideally, you have the original, highest resolution version of your graphic. If you want your graphic to be 12 inches wide, you will need a file that is at least 3600 pixels wide to start with. If you are creating your graphics in Adobe Illustrator or other vector-based software, then you just need to set your document size to the size you want your graphic to be. If you are sending a vector-based EPS or PDF, make sure you convert your type to outlines to avoid missing fonts.

Microsoft Word & PowerPoint documents are especially hard for us to view; if you are using one of these programs to create your graphic, you can export your file as a PDF.

Contact us

Our Customer Support team is a great bunch of friendly, knowledgeable, outgoing pros, on alert around the clock. They love to help out, so call anytime you’ve got a question or an issue with your Design, Print or branding.

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